Telephone Interview Technique
Saturday, May 8th, 2010
Handy Hints & Tips about how to have a successful telephone interview and get the face to face interview for the job of your dreams!
Duration : 0:1:10
Handy Hints & Tips about how to have a successful telephone interview and get the face to face interview for the job of your dreams!
Duration : 0:1:10
I have a phone interview this week and would like any tips to help me succeed!
As a previous teller, I can tell you that they are looking for people that:
-have a good attitude-no matter what the circumstance or customer,
-strong work ethic-as in they won’t bend the rules to get ahead,
-good communication skills- both with customers in person and on the phone,
-strong sales abilities- for referals and bank products,
-a team player- able to get along well with others, and
-someone who is always looking to succeed and advance themselves within the company- to show that you have intentions of staying with this company for a long time.
Obviously any previous experience with money and handling accounts is a plus! Computer skills and strong math abilities are needed as well. If you aren’t really stong in one of these areas, I would work on it now because that is the environment of a teller day-in and day-out. Keep your answers short and to the point, it can be easy to ramble on and on over the phone, but remember this is in place of you sitting in front of them, so they have to be able to get a good, strong, and professional impression of you over the phone instead!
Some questions we asked during interviews were:
-Why should we hire you?
-Tell us about a difficult customer you had and how you handled it
-Tell us a something you have accomplished during previous jobs
-What can we expect from you as an employee? (Personality wise)
-Where do you hope to be in 5-10 years?
These are some questions that I can think of. Remember, this is a phone interview, they arent going to want to be on the phone with you for 30+ minuets, so keep your answers short so you can throw in a few questions of your own- and make sure you have questions ready to ask!!!! This is your chance to interview them too! Maybe they won’t want you as employee, but maybe you won’t like them as an employer either! Have a list ready because there will be questions that they will answer just by giving you general info. Don’t ask stupid thing like "what’s the pay?" or "what are the benefits like?"…that shows them 2 things- 1. you are more interested in what you can get out of this and not how you being an employee will help their company and 2.If you would get a better offer somewhere else, weather it be with money and/or benefits, you will drop them asap leaving them in the same postion they are now!
Always turn a negative into a positive! If they ask "what are your weaknesses?" don’t say something like "I lose interest in things quickly" or "I have an attitude sometimes", instead say something like "I tend to be a perfectionist when it comes to my work, so I may take a little longer to complete something simply because I want to make sure it is done right the first time."
I hope this helps-if you have any questions after this, send me a message on Y!A and I will try to help you as best as possible! Good luck and remember to be yourself- if you put on a ‘front’ its only a matter of time before the real you comes out, and it could end up costing you the job you tried so hard to get!!!
When answering job interview questions on the telephone, be sure to maintain a high level of energy. Answer telephone interview questions with tips from a management and sales trainer in this free video series on career information.
Expert: Gloria Dixon Campbell
Bio: Gloria Dixon Campbell has an executive MBA in management from the University of South Florida, and a B.A. in Sociology from the University of West Florida.
Filmmaker: Christopher Rokosz
Duration : 0:1:54
i have a phone interview with admiral tomorrow and would love any tips i can get on the types of questions asked
It’s probably best not to rehearse this too much. The interviewer is calling all day and usually has a sense for this kind of thing. Just have relevant documents ready at hand, write a list of your needs, what you want to get out of the call and keep the list in sight.
Do a second follow-up after a phone interview for a job by waiting a few days, calling the interviewer, stating your name and information, and asking about the job. Repeat your contact information for a job interview follow-up with instructions from a professional resume writer and interview skills coach in this free video on job interviews.
Expert: Shannon Terry
Contact: www.ResumeConfidence.com
Bio: Shannon Terry is a resume writer and interview skills coach with more than 14 years of training and teaching experience in college career centers, placement agencies and as a corporate trainer.
Filmmaker: Christopher Rokosz
Duration : 0:1:25
I applied for a job in another country. They emailed me and said that they reviewed my materials and want to hold a 45-minute phone interview with me. They also asked me to tell them about any other job offers I get.
Are they really interested? What are my chances of getting the job?
Any tips on what I should do/say in a phone interview?
If you got an interview, there must be some interest and possible opportunity…
Not knowing what kind of job it is…here’s just a few suggestions…
- Be on time
- Use the phone in your home with the best clarity/sound so you will be heard clearly
- Stay positive (no one likes a complainer)
- Be prepared to answer questions like:
* Likes/dislikes of current and past jobs
* Why you’re interested int his job
* Your personal strengths and weaknesses
* Where you see yourself in 5 years
* How you deal with frustration and setbacks
* Past on-the-job successes and failures
- Have a few questions of your own prepared to ask them
- If there’s a way to show a connection, interest or any experience with their country, it might help to try and include/share somewhere doing the interview.
- Thank them for considering you for the position.
As for other job offers, I would share a little info here but no specifics as they may be trying to understand their competition/salary options. I think it’s OK to say you’re actively looking and hoping to have a few opporuntities to choose from.
Congratulations and good luck…
With an increasingly competitive job market being created, phone interviews are becoming more than just pre-screening exercises. This issue of MCM will teach you how to appropriately handle and ace the phone interview, which may make or break a potential job offer!
Duration : 0:4:2
Interview Preparation
Like in-person interview, a telephone job interview is also important to impress your potential employer so be ready for it before the phone rings. They will not bother to call you if they think you’re not up to par with the job based on your application and your resume. Even if they called you just to schedule a personal interview, do not fail their expectation by talking unprofessionally and carelessly over the phone.
Phone Interview
To some people, a telephone job interview may be easy; but for the majority of applicants, even some with extensive experience, the process is still intimidating at best. If you’re not too confident in a telephone job interview like most people, prepare for it by doing a mock interview with a friend or a family member. Have them prepare a list of possible phone interview questions, don’t cheat by having a look at the list before the mock interview.
Interview Techniques.
Sample Job Interview
Record your sample job interview and take note where you can improve your conversational skills perhaps in the manner or the tone of your voice when answering questions.
Matching your voice:
Speak in the tone, speed and manner of the person conducting the interview.
Have questions of your own to ask the interviewer. The person asking the questions controls the conversation.
Prepare your environment
Often, the questions asked in a telephone job interview are common regardless of the company type or the job you’re applying for. In order for you to sound ready, list these possible questions and answer them accordingly before a potential employer rings you for a phone interview.
Your resume at the ready
Ready your resume all the time because most of these questions are related to the content of your resume. Most phone interview discussions will cover your previous achievements, abilities, and your top skills relevant to the business of the company.
Interview Advice
It’s very important that you gather relevant information about the company you applied to before they drop you a call. Have an idea about the business of the company, its goals, and its strengths and weaknesses in which you can help improve with your abilities. Packaging yourself as the best candidate for the job is easy if you know what the company is working on and in which department they need help with.
Final Job interview preparation
Make the interviewer feel that his or her company is the only company you applied to by not asking stupid question like “What job am I applying for again?” If you don’t have photographic memory, it pays to prepare a list of companies you applied to complete with contact person, job description, and qualifications for the position. This list should be placed on your desk or taken anywhere with you for easy access in case you get a call from a potential employer for a telephone job interview.
“Know what you want and go after it”
I just want a few tips about phone interviews. I havent had a phone interivew in a long time.
Start the interview with pleasantries. Imagine being able to see the interviewer. Have all of your information (transcripts, names and addresses of references, previous experiences, courses you have taken) handy so that you can answer questions right away. Remember that interviewers have common questions they ask __ for example, what are your strengths and weaknesses ? What do you want to be doing five or ten years from now ? prepare yourself to answer these questions without jeopardizing your success.